How to File a Complaint under RERA in Rajasthan: A Step-by-Step Guide

The Real Estate Regulatory Authority (RERA) was established to bring transparency and accountability to the real estate sector. If you’re a homebuyer or an investor in Rajasthan facing issues with a builder or real estate developer, filing a complaint under RERA can be a reliable way to seek resolution. This blog will guide you through the steps to file a complaint under RERA Rajasthan, eligibility requirements, and essential details you need to know.

What is RERA?

The Real Estate (Regulation and Development) Act, 2016 (RERA) aims to protect the rights of homebuyers and promote fair practices in the real estate sector. RERA regulates real estate transactions, ensuring timely completion of projects and providing a grievance redressal mechanism. Each state has its own RERA authority, and Rajasthan is no exception.

Why File a Complaint under RERA?

Homebuyers and investors can file a complaint under RERA Rajasthan if they face any issues like:

Delayed project possession: If the builder fails to deliver the property by the promised date.
Deviation from approved plans: If there are discrepancies between what was promised and what’s delivered.
Refunds and compensation issues: If the builder refuses to refund or compensate for losses due to delays.
Incomplete documentation: If legal documents or title deeds are not provided as per RERA guidelines.
Violation of RERA rules: Any other rule violation by the builder that affects the buyer.

Steps to File a Complaint under RERA Rajasthan

Here’s a step-by-step guide to help you file a complaint under RERA Rajasthan:

Step 1: Check Eligibility

Before filing a complaint, ensure that:

The property is located in Rajasthan.
The project is registered with RERA Rajasthan (you can check this on the official RERA Rajasthan website).
The issue falls under RERA’s purview.

Check out more on “Who can file a complaint in RERA Rajasthan“

Step 2: Gather Required Documents

Prepare the following documents to support your complaint:

Project agreement or sale deed
Payment receipts as proof of investment
Correspondence with the builder, like emails or letters, detailing your grievances
RERA registration details of the project (available on the RERA Rajasthan portal)

Step 3: Visit the RERA Rajasthan Website

Go to the RERA Rajasthan website to file your complaint online. The website offers a user-friendly platform to register and track complaints.

Step 4: Create an Account

If you’re a first-time user, you’ll need to create an account. Here’s how:

Click on the “Sign Up” or “New User” button.
Enter your personal details, email ID, and create a password.
Once registered, log in to your account.

Step 5: Navigate to the Complaint Section

Once logged in, follow these steps:

Click on the “Complaint Registration” tab.
Select the type of complaint and enter the project details.
Provide all relevant information, including details about the developer and the nature of your grievance.

Step 6: Fill Out the Complaint Form

Complete the complaint form with accurate information. You’ll need to:

Specify the project and builder details.
Mention the RERA registration number of the project.
Describe your issue in detail, providing any supporting evidence or documents.

Step 7: Pay the Complaint Fee

There is a nominal fee to file a complaint under RERA Rajasthan, generally around ₹1,000 for individuals and slightly higher for companies. You can pay the fee online through the portal using debit/credit cards or net banking.

Step 8: Submit the Complaint

After completing the form and payment, click on “Submit.” You’ll receive a unique complaint number, which you can use to track the status of your complaint on the portal.

What Happens After You File a Complaint?

Once you’ve filed a complaint, here’s what you can expect:

Hearing Date: RERA Rajasthan will assign a hearing date, where you’ll need to present your case. You can also either appoint a practicing CA in Jaipur or Advocate in Jaipur who can appear on your behalf the given matter.
Response from Builder: The builder will be notified and asked to respond to the complaint.
Resolution: Based on the evidence, RERA may issue an order to address the complaint, which could involve compensation, a refund, or specific project completion guidelines.

Tips for a Successful Complaint Filing

Be Clear and Precise: Clearly state the issue and desired resolution. Avoid lengthy explanations; focus on relevant facts.
Attach Supporting Documents: Ensure all documents related to your grievance are included for a stronger case.
Check the RERA Status of the Project: Confirm that the project is registered with RERA Rajasthan; this ensures that your complaint falls within their jurisdiction.
Track Progress: Use the complaint number to regularly check the status of your complaint on the RERA Rajasthan portal.

Key Points to Remember

RERA only handles issues for projects registered with RERA.
You need a valid reason for the complaint, backed by documentation.
A nominal complaint fee applies, which is non-refundable.
Decisions made by RERA Rajasthan are legally binding; if dissatisfied, you may appeal to the RERA Appellate Tribunal.

Conclusion

Filing a complaint under RERA Rajasthan is a straightforward process designed to empower homebuyers and bring transparency to the real estate market. By following the steps outlined above, you can raise your grievance effectively and seek resolution from the appropriate authority.

SAG Legal